Saying “no” is saying yes to you.
Here are three examples >>
1. The boss asks that you skip some family time for work
S: Hi, Katie! I know it’s 3 o’clock Friday afternoon, but I just remembered I need the TPS report by Monday morning.
K: You know, actually, I’m unable to. I can’t. But I know there’s another way. Why don’t you call … so-and-so.
S: Oh, but Katie–I need YOU to do it.
K: You know, I hear that, and I’m unable to. Merry Christmas.
S: Surely, you could just do it tonight, after dinner.
K: You know, actually, I’m unable to. I can’t.
S: This is going to show up on your annual review.
K: I hear that, and I think that’s a very honest thing to do, because in reality, that’s correct.
2. A co-worker asks for a favor
S: …I have a hair appointment at lunch. Could you cover for me at the desk?
K: You know, actually, I’m unable to.
S: Oh, come on. I’ll cover for you next time.
K: You know, I really appreciate that. I’ll look forward to that for sure. And I’m unable to cover you on this one, but I know you’ll have a great time at the hair-dresser.
S: You’re not being a team player here!
K: You know, it really looks that way, doesn’t it? And of course, as we know, I am.
3. A teenager who wants the car
S: Hey Mom! Can I use your car to go to the movies?
K: No, actually, no.
S: All the other kids’ parents let them use the car.
K: Oh, my goodness, it’s true, isn’t it? You know, we really have different lives.
S: If you loved me, you’d let me use the car.
K: You know, it’s so interesting you would say that. You know, I love you with all my heart, and I’m not letting you use the car.
S: Mom, I hate you! I hate you! Everything in my life that’s wrong is wrong because of you.
K: Oh, honey. I’m so sorry you feel that way. I adore you.
Thank you, Stever.